Departments and response times

• Support

  Tickets, refunds, account access, and event-day issues.

  Typical reply: within 24 hours on business days; urgent night-of issues prioritized.

  support@saltechapps.com

• Partnerships

  Venues, promoters, campus programs, and integrations.

  Typical reply: 1–2 business days with next steps or a calendar link.

  partnerships via support inbox

• Press

  Interviews, fact checks, and media assets.

  Typical reply: within one business day for active stories.

  Press & media page